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What is a True Domain Name?
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Are you an Internet Access Provider?
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Do you handle the domain registration
process?
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How long does it take to set-up service?
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Is my account permitted to have Commercial
material ?
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Do you provide tech support?
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How do I upload my website files?
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Do you support Frontpage Extensions?
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Can I change from one plan to another?
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Can I use domain names from other countries
(.cc .nu .to)?
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What if I don't have or want my own domain
name?
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Who transfers my domain to your
server?
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I am not very experienced in
building a web site. Is it easy to learn with your services?
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What steps do I need to take to
get my domain transferred and my files uploaded to your servers?
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If I register a domain through
Webspun Domains, what is my total cost, and does the domain belong to me?
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Will my domain work both with the
'www' and without it?
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Can you change my MX record to
support services such as BigMailBox.com?
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Do you provide SMTP service?
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How many MySQL databases come
with each domain?
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How much are third-level
(sub-domains) i.e. joe.webspun.net?
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Do you support
JSP, jdk, jar?
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Do you support ASP?
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Do you advertise or have
pop-up ads on my site?
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Can I host more than one
site under the same account with your service?
What is a True Domain Name?
A True Domain name, or
Virtual Domain is an Internet Address that will uniquely identify your
website. You might have visited websites such as http://www.aol.com,
http://www.microsoft.com or http://www.family.com. These are all examples
of Virtual Domain names.
Having a Virtual Domain will allow you to have an e-mail address such as
jim@yourdomain.com for example.
To see if your Virtual Domain is available, and is not used by anybody
else, please, visit
InterNIC's WHOIS
database, and type in the domain name of your choice. If there will be no
match, you are can register that domain name, else you have to choose
another one.
Are you an
Internet Access Provider?
No. We are
specialized in selling webhosting and web design services only. This will
permit us to offer high quality webhosting at extremely low prices.
You will need to have a separate ISP that will provide you with access to
the Internet. For a list of Internet Service Providers, click
here.
Do you handle
the domain registration process?
Yes, we can
handle and register new domains for you at a discount. If you are
transferring a domain, you will need to handle the domain transfer
yourself. We include all the information you need to contact your
registrar and move the domain to our servers in the welcome email you
receive after signing up. If you still have problems, email our support
team and see if we can help.
How long does
it take to set up service ?
This is process
normally takes a few hours, as long as your credit card is approved. You
will receive your welcome and setup information by email. Remember, it can
take longer for your domain name to point to your new account. However, as
soon as you receive your welcome message by email, you are ready to use
your new account with your IP number.
Is my account
permitted to have commercial material ?
Yes, definitely.
We have clients whose material range from personal to corporate
information. However, we do not allow certain adult content, spam, warez
or illegal content with our services. See our
terms and conditions
for details on content permitted on our servers.
Do you provide
tech support?
Yes, we will
provide our customers with technical support for any problems related to
services or tools that are offered by us. We also include a help page
which is unique to your account type to help you along with your account.
If you require further assistance, simply contact our support group.
How do I
upload my website files?
All hosting
accounts come with an FTP (File Transfer Protocol) account which allows
you to upload files to your account via an FTP Client. If you do not have
an FTP Client, we offer links to download one for free in our help
section. Almost all site design programs like Adobe Pagemill, Macromedia
Dreamweaver, GoLive HotDog, Allaire HomeSite, CyberStudio, HotMetal Pro,
Netscape Communicator and NetObjects Fusion use FTP to maintain your site. Check
out some great software and computer buys
here.
All Accounts
come with FTP and a Web based method to upload files via your control
panel.
Do you
support Frontpage Extensions?
Yes, all of our
plans support FrontPage Express, 97,98, 2000, 2002.
Can I change
from one plan to another?
Yes. Changing
plans is easy, just let us know and we will set it up for you.
Can I use
domain names from other countries (Cc .nu To)?
We support
almost all TLD Extensions. Even the new .biz, .per, .info
Please contact us if you need to know about a specific one.
What if I
don't have or want my own domain name?
You can sign using a third-level domain (sub-domain).(i.e. yourname.webspun.biz)
Simply decide what third level domain you would like to use. Then when
signing up, type in the entire domain (i.e. bob.webspun.biz) You will still
get all the features including your own IP number and control panel. All
email will work with bob.webspun.biz, etc.
Who
transfers my existing domain to your server?
You are
responsible to make sure your domain points to our server. We will provide
you with our nameservers which are needed to make this change. If you
still need help, we will be glad to assist you, just contact Customer
Services.
I am not very
experienced in building a web site. Is it easy to learn with your
services?
You may wish to use Microsoft FrontPage or one of the dozens of free
WYSIWYG (What you see is what you get) programs out there on the net to
build your site. Check out the free software and shareware available at
www.hotfiles.com or www.download.com
Many stores offer
software which allows you to build web sites as well. Some of the more
popular ones are Macromedia Dreamweaver, Visual Page and FrontPage. Check
out some great software and computer buys
here.
Also, we include a html page builder in the file manager section of your
control panel. (Microsoft Internet Explorer 6.0 or higher must be
installed on your computer to use this feature)
What steps do I
need to take to get my domain transferred and my files uploaded to your
servers?
Step 1:
Sign up with us.
Step 2:
Within 24 hours you will receive an email from us stating that your
account has been set up and issuing you an IP number.
Step 3:
Transfer your content and test your site on our server with your IP
number. You use the IP number just like a domain name. For example, if we
give you an IP number of 208.56.200.27, you can put that number in a
browser as http://208.56.200.27 to see what your pages will look like on
our server. You can also use the IP address to upload your files with FTP,
or log into your control panel using the address included in your welcome
e-mail to access our web based file manager.
Step 4:
Then email a domain name transfer request to the appropriate registrar
company, the company that you initially registered your domain name
through. Use the nameservers that are on the signup form when transferring
your domain name.
Step 5:
Once you verify the transfer, the registrar will point your domain name to
our name server, and the rest of the world will be able to access your new
site on our server with the domain name.
If I register a
domain through your registrar, what is my total cost, and does the domain
belong to me?
First, we charge $15.95 per year to register a .com .net or .org domain
for you. You can register a domain for as little as 1 year. If you would
like to check the availability of a domain, click
here and type in the name, if it shows up without a match, it is
available! The charge for a domain varies by registrar, Network Solutions
charges $35 per year, and we charge only $15.95 per year. There is no
additional charge to get a domain name (except normal monthly hosting fees
of course).
If we register a domain name for you, it is indeed in your name and you can
take it to another host if you wish
Will my domain work both with
the 'www' and without it?
Yes, you can access your site using both www.domain.com, and domain.com.
Can you change my MX record
to support services such as BigMailBox.com?
Yes we do support this change. Simply send a support request and we will
make the changes at no charge
Do you provide SMTP service?
Yes, we do offer SMTP service. It is very easy to use, your mail client
will need to log in to the server in order to send mail. We also explain
how to user your ISP's SMTP server to send outgoing mail if you wish.
Most, if not all of our customers find either method works fine. If you
need help, see our support section or email support.
Please note we do not allow bulk
unsolicited email, UCE, SPAM or any other form of unauthorized email use on
our servers
How many MySQL databases come
with each domain?
This varies by what rate plan you have, each plan includes a certain
number of databases
How much are
third-level (sub-domains) i.e. joe.webspun.net?
This also varies by the rate plan you choose. See our pricing page for
details
Do you support
JSP, jdk, jar?
Yes, we support
servlets and support Apache Tomcat Version 3.2.3 and Java SDK Version
1.4.0
Do you support
ASP?
We have Apache-ASP installed on our servers. This will allow you to
perform many of the functions of ASP on a Linux server. For more
information about Apache-ASP go to http://apache-asp.org
Do you advertise
or put pop-up ads on my site?
No, your site is yours, we do not force any advertising on your site
Can I host more
than one site within my account?
Absolutely! Each plan includes a certain number of add-on domains. Each
add-on domain may be created in your control panel and will allow you to
have a different page show up for a different domain name. This means you
don't need a separate hosting account for more than one web site. Keep in
mind that you will still only have one control panel to manage the sites.
If you need a separate control panel, you will need another account.
Reseller accounts can add sites with their own control panel at no
additional charge
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